Sunicol Refund Policy
At Sunicol, customer satisfaction is our top priority. We're committed to providing high-quality products and excellent customer service. If you're not completely satisfied with your purchase, please see our refund policy below:
Quality Issues
If there's a quality issue with your product, we're here to help! Please contact us immediately if you find any defects or issues with your order, preferably with photographs or videos showcasing the problem. We'd be happy to resolve the issue for you.
30-Day Free Returns & Exchanges
We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
How to Initiative a Return or Exchange
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Communicate the Issue: Contact us at sales@sunicol.com and provide a clear explanation of the issue you've encountered with your item. Including images or videos would be very helpful.
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Propose a Solution: We will review your case and discuss the best solution with you. If a return is needed, we will provide you with the return address.
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Return the Item: Once you've received the return address, please send the item back to us and provide us with the tracking number.
Reshipment
In cases where a reshipment is agreed upon, you can expect to receive the replacement order within 7-10 business days after the agreement.
Refunds
Once we've received and inspected your return, we'll let you know if the refund was approved. If approved, the refund will be processed within 24 hours after the agreement. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thank you for choosing Sunicol. If you have any further questions, feel free to reach out to us at sales@sunicol.com. We're always here to help!